Delivery & exchanges
*Do expect a slight delay in deliveries due to year-end surge in orders and longer courier lead time.
We provide free courier delivery for all purchases above SGD50.
A flat courier fee of SGD6 is chargeable for purchases below SGD50.
We process all orders from Monday to Friday from 10am-6PM. Please allow 1-3 business working day for order processing. Our courier delivery lead time is 3-5 working days, once payment has been processed and finalised.
We currently deliver within Singapore only.
Exchanges & returns
We carefully inspect each candle before we mail it out.
By making a purchase, you agree that our candles are strictly non-returnable and non-exchangeable, except for candles that have been damaged during the courier process, or if you have received a faulty product.
To complete your return, please send a proof of purchase and images of damage/faultiness to firstname.lastname@example.org. This has to be made within 7 days of receiving your items, and we will issue you a full refund.